Click on the question below to get the answer.
- What are the differences between the various Support Levels?
- I am not sure if the limit I chose for the number of translations per month will be enough. What happens if I go over?
- What is the "Number of words per translation" limit?
- Regarding the Custom Dictionary, what do you mean by "25 words"? For example, if you add someone's name in the dictionary, is this considered 1 or 2 words?
- Can I remove all WorldLingo branding?
- My service is not working: it keeps giving me error 26. What do I do wrong?
1. What are the differences between the various Support Levels?
Bronze - Minimum technical support. Customers may use this FAQ to resolve the issue at hand or contact WorldLingo support using the online contact form, and a reply will be received within 10 business days. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc).
Silver - Medium technical support. Customers can contact WorldLingo using the dedicated online form in their account and a reply will be received within 48hrs. Customers may also use this FAQ to resolve the issue at hand. Customers can also receive usage statistics upon request. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc).
Gold - Maximum technical support. Customers can contact WorldLingo using the dedicated online form in their account and a reply will be received within 24hrs. Customers may also use this FAQ to resolve the issue at hand. Customers can also receive usage statistics upon request. Technical support for standard rules and customization will not be charged (within reasonable use).
2. I am not sure if the limit I chose for the number of translations per month will be enough. What happens if I go over?
The basic service comes with 1,000 translation requests per month; however we offer 3 higher limits: 2,500, 10,000 and 100,000 translations. If the limit is reached before the end of the month, an email will be sent to WorldLingo Customer Support and we will contact you to upgrade the subscription for the following months. If you upgrade, the "limit exceeded" counter will reset to 0. If you decide not to upgrade and this situation occurs again, the service will stop functioning once the monthly limit has been reached.
3. What is the "Number of words per translation" limit?
Our Translation API performs the translations by batches of words. These batches can be of 5 different sizes: 50 (basic service), 250, 500, 1,000 and 2,500 words. If the text to translate is longer than the set limit, the text will be returned partially translated and the error code will be set to the appropriate value to be processed accordingly.
4. Regarding the Custom Dictionary, what do you mean by "25 words"? For example, if you add someone's name in the dictionary, is this considered 1 or 2 words?
In the Custom dictionary, you can either enter a word or a group of words, and depending on how you enter them the results may be quite different. For example, if you take the sentence: "WorldLingo can provide fast translations of your website with their Website Translator." and your dictionary contains the following 4 words to be skipped:
- WorldLingo
- Translations
- LLC
- Website Translator
Then the following words will not be translated:"WorldLingo can provide fast translations of your website with their Website Translator." As you can see, even though "fast translations" wasn't part of a brand name, the word "translations" still didn't get translated because it is on its own in the dictionary. On the other hand, "your website" would have been translated, because the word "website" on its own is not part of the dictionary. In reality, you can even enter a whole paragraph in the dictionary and still have it counted as 1 "word".
5. Can I remove all WorldLingo branding?
There is only one instance of branding that comes with the Translation API: we require that you place the WorldLingo logo on the interface where the translation is being performed. The branding needs to be done using approved WorldLingo logos. This can be removed by going to Modify › Optional › Branding Option.
6. My service is not working: it keeps giving me error 26. What do I do wrong?
Error 26 indicates that the password you have entered is incorrect. Please note that you have 2 different passwords: your account password, which is automatically generated and can be modified from the Account Management page, and the service password, which is set to "secret" by default and can be modified by going to Modify › Compulsory › Password.